Which pets do you transport?
We coordinate transport for dogs and cats. Share your pet’s age, breed, weight, size, care needs and requested route so we can review suitable options. Submitting a request does not guarantee availability.
Where do you operate?
Our current service area is the contiguous United States—the lower 48 states and Washington, DC. Requested routes and dates are reviewed individually.
Do flights include home pickup and home delivery?
We do not offer home pickup to home delivery with a flight between locations. Your quote will identify the supported meeting locations and handoff arrangements.
Can my itinerary include a connection?
Yes. A flight option may contain multiple legs and a layover. Review each airport, departure and arrival time before choosing. Times are shown for the airport’s local time zone.
How much will transport cost?
Each request is quoted individually. Route, dates, travel availability, service type and your pet’s requirements affect the options. You receive the itinerary and a final customer price for each offered option.
How long do I have to accept and pay?
You have 24 hours from quote issuance to both accept an option and pay in full. Accepting does not restart the payment deadline. Contact the team if you cannot complete both within that window.
Does payment mean my booking is confirmed?
Not yet. Confirmation also requires transporter acceptance and completed travel arrangements. The transporter has the following 24-hour window to accept and book after customer acceptance and full payment are recorded. If a deadline is missed, the team intervenes and the booking remains pending.
How do I pay?
The planned customer checkout supports Apple Pay, credit card and PayPal. In this private preview, payments are simulated and no money is collected. For TTK families, Ericka can allocate available funds already received toward transport.
What records should I prepare?
Have your pet’s vaccination and care records, identification details, medication instructions and any required travel documentation ready. The team will review the documents needed for the specific route before departure.
How will I follow the journey?
My Transports shows your quotes, booking status, itinerary, and recorded pickup and delivery milestones. Flight legs can be updated individually. These are recorded updates, not live GPS tracking.
Can another adult receive my pet?
Yes. Designate the receiving adult in your transport details before delivery. The name must match the person receiving the pet, and their identification is checked at handoff.
I reserved a TTK puppy. Should I submit another request?
No. TTK staff starts transport from your puppy’s reservation. Use the linked request so the puppy and family information stay associated with the same transport.
What if travel is delayed or there is a concern?
The team reviews the situation and coordinates next steps. A travel concern may put the trip on hold until resolved. Contact the team about your active trip rather than creating a second request.